Terms and Conditions

If you reside in the European Economic Area, Switzerland, or the UK, your use of the AI Companion is governed by the following terms and conditions⁠.

If you reside outside the European Economic Area, Switzerland, or the UK, your use of the AI Companion is governed by these terms⁠.

These terms and conditions (“Terms”) constitute a legally binding agreement between you (“you” or “your”) and BUENCOCO S.L.U., with registered office at Plaza Catalunya 1, Edificio El Tringle,  Planta 4, 08022, Barcelona (Spain), Tax code B-13.997.267 and registered in the Commercial Registry of Barcelona as Volume 48873, folio 177, sheet 599319, book 0, section 8 and entry I/A 1. (“BUENCOCO”, “we,” “us” or “our”). See Section 23 for our contact addresses.

You will find a copy of the Terms here or in the Settings section of the App. 

These Terms govern your access and use of our AI chatbot Clary (“AI Companion”) via any mobile application made available by us through any authorized app stores (“App”) and/or any website managed and owned by us (“Site”) (jointly considered the “Service”).

By clicking “I accept the Terms of Service” and “Continue” in the App or by using the Service in any manner, you agree to these Terms, and you agree to comply with and be bound by any applicable specific, supplemental or third-party licenses or terms when using the Service. These Terms contain provisions on permitted and prohibited uses, as well as provisions that govern the resolution of claims you may have, disclaimers of certain warranties, and certain limitations on our liability. If you do not agree to the Terms, do not access and immediately stop using the Service, cancel any account, and immediately delete any copies of the App in your possession. 

These Terms can be formalised in different languages (including English) and were originally drafted in English. If there is any conflict between the English-language version of these Terms and a version translated into another language, your local version will prevail. Any translation errors shall not be interpreted in a manner detrimental to the consumer.

Last updated: 30 September 2025

1. What is the AI Companion

The AI Companion is our AI-powered chatbot designed to support emotional wellbeing and personal growth. The AI Companion offers a private and safe space where you can share what’s on your mind – by talking about your day or your concerns – explore your feelings, gain new perspectives in a judgment-free zone, reflect aloud, and feel heard. The AI Companion learns from your interactions and tries to adapt to your needs, age, and preferences. This allows the Service to provide responses and reflections that are more relevant and supportive to your unique circumstances.

No fees are required to access and use the Service. However, we may in the future charge fees for access to and use of the Service, in which case you will be notified of such fees in advance, and if you do not agree to such fees you will have the option to withdraw from these Terms and stop using the Service in accordance with Section 20.

The AI Companion is not a substitute for therapy or medical advice or a crisis resource. It won’t diagnose, monitor or treat any medical condition, nor will it provide medical or clinical advice, mental health services or professional services. Any information provided by the Service is for general informational purposes only and must not be construed or used as medical advice. Hence, you should not make any medical-related decision based, in whole or in part, on the Service. You should not rely on anything contained in the Service, and you should consult a licensed physician or other health professionals for anything related to your health. The AI Companion is intended solely for informational and companionship purposes and is not a substitute for professional mental health care. The Service does not engage in therapeutic decision-making and is not intended for use in clinical settings.

The AI Companion is not intended for any medical purposes and is not a medical device or medical treatment. Therefore, it has not undergone a conformity assessment procedure as a medical device or otherwise been cleared or approved as a medical device by any regulatory authority in any jurisdiction. Using the AI Companion or providing any personal data will not create a physician-patient relationship between you and us and will not replace the advice or the services of a licensed physician or other healthcare professionals. You should not rely on anything contained in the Services, and you should consult a licensed physician or other healthcare professionals for medical advice. 

The AI Companion performs best in English, Spanish, French and German. In other languages, its performance may be limited and certain features – including crisis detection – may not have been tested at their fullest. You should not use – and, above all, should not rely on – the AI Companion in languages other than those expressly indicated above. We are continuously improving and testing the AI Companion to expand its language coverage, and we will keep you informed of any updates.

2. AI Disclosure and Transparency

The AI Companion is neither a human being nor a therapist, but rather an interface powered by artificial intelligence. 

You acknowledge that interactions within the Service are generated by AI and not by human beings. The AI may simulate personality traits or emotional responses, but these are algorithmically generated and do not reflect real emotions or consciousness. The Service will disclose its AI nature during users’ onboarding, as well as in its disclaimers (which are always available in the App and/or the Site and may be presented from time to time during use of the Service) and legal materials, in compliance with applicable laws.

3. Crisis Detection Feature

The Service includes a crisis detection feature designed to identify signs of emotional distress. However, this feature might not detect instances of crisis or distress, especially in languages other than English, Spanish, French, and German.

If at any point you feel misunderstood,unsafe with your thoughts or plan to harm yourself or others, call emergency services or your local crisis hotline immediately. If you need medical or therapeutic help, please reach out to a qualified professional. You can also find free, confidential help at findahelpline.com. For any medical advice, you should always consult a licensed physician or other qualified healthcare professional. The Service does not monitor users in real-time and cannot respond to emergencies. Users are encouraged to seek professional help in case of emergencies.

4. Privacy

Please refer to our Privacy Policy and Cookie Policy for information on how we process your personal data when you use the AI Companion.

5. Eligibility

You may access and use the Service only if you are at least 18 years old or the minimum age required in your country to lawfully access and use the AI Companion. 

We may carry out specific checks to make sure you have the minimum age required to access and use the Service both at the time you create an account to access the Service, as well as while using the Service. 

You may not access or use the Service if you (a) do not agree to these Terms, (b) are not at least eighteen (18) years of age, or (c) are prohibited by applicable law from accessing or using the Service.

6. Creation of an account

You may be required to create an account to use the Service. In this case, you will be asked to provide your name, your age range, and you may also (if you wish) share other optional information, such as the gender you identify with and the pronouns you would like us to use when addressing you. As part of the onboarding process, you will also be asked to set certain preferences, including whether you would like to receive reminders about your on-going conversations. 

You must provide only true, accurate and complete information to create your account and you must maintain the confidentiality of your password and other information related to the security of your account. When you choose a username, you agree not to use any name that is deceptive, defamatory, abusive, offensive, threatening, hateful, discriminatory or racist, or any name that infringes or violates another person’s rights. You may not share your credentials or make your account available to anyone else and – to the maximum extent permitted under applicable law – you are responsible for your use of the Service, and for any use of the Service made using your account. In the event you become aware of or reasonably suspect any breach of security, including any loss, theft, or unauthorized disclosure of your account information, you must immediately notify us and modify your registration information. 

If you create an account using an email address owned by an organization (for example, your employer), you represent and warrant that you have the organization’s permission to do so and that your use of the Service complies with all applicable policies of your organization. We will not be liable for any violation of such policies arising from your use of the Service.

You agree: 

• to update your account information, to keep it accurate and current, as well as to promptly contact us if you need support to update or rectify your account information;
• not to impersonate any person or misrepresent your identity or affiliation with any person;
• not to purchase, sell, rent or give away your account.

You may update your account information (and identify and correct input errors) by writing us at support@heyclary.ai or through the User Settings section of the App.

If you decide to close your account through the User Settings section of the App, we will delete the personal data tied to that account from our systems as part of the account-closure process. Please note that we are not technically able to process standalone data-deletion requests, hence in this case we will proceed by deleting the entire account. We may retain certain information as required by applicable law or for legitimate business purposes (e.g., to prevent fraud, resolve disputes, or comply with retention obligations). If you want to use the Service again after the deletion of your account, you need to create a new one.

7. Permitted Uses

Subject to your compliance with all applicable laws and regulations, as well as with these Terms, you may access and use the Service for the purposes described in Section 1.

8. Prohibited Uses

You agree that you will not, and will not permit any person accessing the Service using your account or device do any illegal, harmful, or abusive activity and – more in particular – to do any of the following:

• use the Service in any manner inconsistent and/or not permitted by these Terms, as well as by all the applicable laws or regulations;
• use the Service in any manner that violates, misappropriates or infringes upon the rights of others; 
• remove, delete, alter, or obscure any trademark or any copyright, patent, or other intellectual or industrial property or proprietary rights notices from the Service, including any component thereof;
• use the Service for harassment, self-harm, or dissemination of inappropriate content; 
• modify, adapt or otherwise create derivative works or improvements of, copy, lease, sell or distribute the Service, as well as frame, mirror, display, incorporate or combine the Service into any other program, site, service or product;
• use any data mining or similar automated or manual data extraction, gathering or scraping methods in connection with the Service;
• collect, mine or harvest any information or data from the Service’s systems or attempt to decipher any transmissions to or from the servers running the Service, reverse engineer, decompile or discover the source code or underlying components of our Service;
• represent that the Output (as defined below) was human-generated when it was not;
• circumvent, interfere with or disrupt our Service, including circumventing any rate limits or restrictions or bypassing any security measures or safety mitigations, as well as acting fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Service or any operating system;
• use the Service in a manner that interferes with, degrades, or disrupts the integrity or performance of any of our networks, technologies, products or services.

9. End User License

Subject to your compliance with these Terms and while applicable, we hereby grant you, solely for your personal, lawful and non-commercial purposes, a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Service and to download and install a copy of the applicable App provided to you by us or on our behalf on a permitted device that you own or control.

10. Content 

In order to use the AI Companion, you need to provide your input (“Input”). You can provide Input by (a) writing what you need or simply sharing your thoughts with the AI Companion, including – where such features are available – by uploading audio, images, or voice recordings, or (b) alternatively, you can select one of the suggested prompts displayed on the screen (e.g. “Something that sparked my curiosity”, “Something that happened this week”). Based on your Input, the AI Companion will generate a response (the “Output”, together with the Input, “Content”). The Output is text-based and may include suggestions such as meditation techniques, book recommendations, fitness activity, or reflections. 

In the event of intensive use over time, the AI Companion will ask whether you’d like to take a short break. If the Content suggests a potential crisis situation, the AI Companion will display specific messages directing you to local emergency services and/or crisis resources.

If you wish, you can allow your de-identified conversations with the AI Companion to be shared with us. Your conversations are safe  (as they will remain private), and they will not be shared nor used outside the purposes described here. This would help us improve our Service, fix bugs, and enhance how the AI Companion communicates. You can change your sharing preferences at any time by contacting us at DPO@unobravo.com or through the Settings section of the App.

You represent and warrant that you have all rights, licences, and permissions needed to provide the Input, and by uploading the Input, you consent to the use of your image and voice (when you upload such type of data) which you may withdraw at any time. Specifically, you represent and warrant that any Input and (to the extent possible and only in direct relation to the Input requested) the Content, to the best of your knowledge, will not (a) be deceptive, defamatory, obscene, pornographic, or unlawful; (b) infringe any copyright, trademark, patent, industrial or intellectual property rights, or misappropriate any trade secret; (c) contain any viruses, worms, or other malicious computer programming codes intended to damage our system or data; and (d) otherwise violate the rights of a third party (including data protection and self-image rights). Without limiting the foregoing, you will be solely responsible for obtaining from third parties all necessary rights for us to use the Input and (to the extent possible) the Content for the purposes of these Terms.

As between you and BUENCOCO, and to the extent permitted by applicable law, you retain your ownership rights in Input. 

Without limitation of Sections 10 and 12 of these Terms, you acknowledge and agree that you do not acquire any right, title, and interest, if any, in and to Output (to the extend legally permitted). In case any right to the Output is automatically deemed your property, for instance due to any applicable law, you hereby assign and transfer any and all rights to exploit such Output, including any intellectual and industrial property rights (such as, among others, rights of reproduction, public communication, distribution and transformation - and the same rights over derivative works) over such Output on an exclusive, worldwide, transferable / sublicensable, for the maximum amount of time permitted by law and for a compensation already considered hereunder, to BUENCOCO.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Output and the Content solely in accordance with these Terms and during the period these Terms are in effect.

You are responsible for the Content (to the extent possible), including ensuring that any use does not violate any applicable law or these Terms, or any rights of a third party.

By uploading the Input, you hereby grant to us a fully paid up, royalty free, for the maximum term permitted by law, irrevocable, worldwide, non-exclusive, transferable (where legally permitted), and sublicensable license to use, reproduce, copy, adapt, modify, merge and otherwise exploit the Input, including as part of the Content, for the purposes set out under Section 11 of these Terms. You will not be entitled to compensation for any use of the Content by us under these Terms.

You acknowledge that we have no obligation to pre-screen Content, although we reserve the right to remove any Content that violates these Terms or is unlawful or otherwise objectionable at our own discretion. We are constantly working to improve our Service to make them more accurate, reliable, safe, and beneficial. However, given the probabilistic nature of machine learning, use of our Service sometimes generates Output that does not accurately reflect your feelings or current needs.

When you use the Service, you understand and agree that:

• You are 18 years of age or older;
• the chatbot is not a licensed therapist, counsellor, or healthcare provider, and it does not engage in therapeutic communication or decision-making;
• the AI Companion performs best in English, Spanish, French, and German;
• the Output may not always be complete and accurate, and you should not rely on the Output as a substitute for professional medical or mental health advice. Doing so could lead to unintended outcomes, including misinterpretation of information, inappropriate decision-making, or changes in behaviour that may affect for your personal circumstances or well-being;
• you are responsible for assessing whether the Output is accurate and appropriate for your situation, before using or sharing Output from the Service;
• any Output is for general informational purposes only and must not be construed or used as medical advice, nor engages in therapeutic decision-making and is not intended for use in clinical settings. You should not solely rely on anything contained in the Output, and you should consult a licensed physician or other health professionals for anything related to your health or mental health; and
• the Service may provide incomplete, incorrect, or offensive Output that does not reflect our views.

11. Use of the Content by us

In compliance with applicable laws, these Terms and our Privacy Policy, we can use your Content worldwide to:

• provide, maintain, develop, and improve our Service;
• comply with applicable law, enforce the Terms and keep our Service safe;
• identify and address Content that violates our Terms through automated systems and human review;
• detect crisis situations. In the event of crisis detection, we will suggest calling emergency services or your local crisis hotline immediately and we will re-direct to sites where you can find support;
• train the large language model underlying the AI Companion with de-identified information, in order to improve the Service, enhance its interactions, and develop new features and functionalities. Further information can be found in our Privacy Policy. 

12. Our Intellectual Property Rights

We or our licensors retain and exclusively own all rights, title and interest in and to the Service and its components (including software, codes, artwork, photos, videos, music, sounds, text, information and other materials posted, provided or otherwise made available through the Service, but excluding any Input), including all intellectual and industrial proprietary rights, whether registered or not, which include, but are not limited to, copyrights, authors’ rights, patents, patent disclosures and inventions (whether patentable or not), trademarks, service marks, trade secrets, know-how and other confidential information, trade dress, trade names, logos, corporate names and domain names, together with all of the goodwill associated therewith, derivative works and all other rights in and to the Service.

We reserve all rights not expressly granted to you under these Terms.

13. Survey and Qualitative Research

As part of the Service, we may occasionally invite you to complete short surveys to share your feedback (e.g., what you like or what could be improved about the Service). In some cases, for instance after completing a survey or through pop-ups, you may also be invited to express interest in participating in survey, interviews or user tests (jointly, “Interviews”). 

Participation in, or expressing interest in, an Interview does not guarantee selection to an Interview. Interview participants are chosen at our sole discretion among those who provided consent to receive marketing communications, based on factors such as survey responses, user behaviours or availability. Interviews may be conducted with or without video, at your discretion, with a member of our team. For unmoderated Interviews, participants will be invited to complete a self-paced interviews on a third-party website. The Interviews (whether moderated or unmoderated) may be recorded, and the recordings and transcripts will be shared with trusted third parties providers for analysis purposes only. The Interview’s results will be used for product development, user experience improvements, the development of marketing strategies as well as for any of our other internal business purpose. Occasionally we may request to use elements of the research for external purposes (e.g. user comments or testimonials), in which case specific written consent by the Interviews’ participant will be sought prior to publication. 

If you complete the Interview in full and within the required timeframe (as specified in the Interview’s invitation), you may receive a voucher issued by one of our partners of the amount specified within the Service (“Voucher”), redeemable online – if you resided in the eligible countries – within a wide range of retailers and service providers in accordance with the Voucher terms and conditions applicable from time to time (“Voucher T&C”) and the information made available here by one of our partners. The Voucher amount will be stated in USD but paid – within one (1) month after participation in the Interview – in your local currency (equivalent as per exchange rate on the day of payment). The Voucher is not transferable, non-refundable and cannot be resold or redeemed for cash. Vouchers, including any unused or partially used Vouchers, will expire as set forth in the Voucher T&C. BUENCOCO is not liable for the fulfilment of, or your use of, the Voucher (including if a Voucher is lost, stolen, destroyed or used without permission) and does not have control over or responsibility for any retailer or service provider you may use to redeem the Voucher, as provided in the Voucher T&C applicable from time to time.

If you decide to participate in the Interview, you authorize the use of your image and/or voice and name solely for the purpose of the Interview and analysing the same as explained in this Section. You will be able to withdraw your authorization at any time.

14. Promotions, Contests and Sweepstakes

Promotions, contests, and sweepstakes that you enter on the Service or in connection with the Service (each, a “Promotion”) may be subject to official rules or conditions that are supplemental to these Terms, and which may provide eligibility requirements, entry instructions, deadlines, prize information and restrictions. If you wish to participate in a Promotion, please refer to the applicable official rules or conditions. If a Promotion’s official rules or conditions conflict with these Terms, the provisions contained in the official rules or conditions govern and control the relevant Promotion.

15. Disclaimer of Warranties

You expressly acknowledge and agree that your use of the Service is at your sole risk. To the extent you access and rely on the suggestions provided in the context of the Service, you acknowledge and state that you are in the position to do so, including where applicable in relation to your participation in any fitness program, meditation, workout, exercise, or other activities made available through the Services, that you will, if necessary, consult and gather confirmation from a professional (e.g., a physician) of your ability to participate. You acknowledge that such activities may be risky even for healthy and trained persons. To the maximum extent permitted by law, we disclaim all warranties and conditions of merchantability, of satisfactory quality, and of fitness for a particular purpose. We cannot warrant against interference with your enjoyment of the Service, that the functions contained in, or services performed or provided by, the Service will meet your requirements, or that the operation of the Service will be constantly available, uninterrupted, secure, or error-free. No oral or written information or advice given by us or our authorized representatives will create a warranty. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you (for example, this Section does not affect the legal protections, including the statutory warranties of conformity, granted to consumers under the law of the European Union). If you have questions or complaints in connection with this Section, contact us at the contact addresses provided under Section 23.

This Section applies without prejudice to Section 17.

16. Indemnification

To the maximum extent permitted under the applicable law, you will defend, indemnify and hold us, our affiliates, parent companies, officers, agents, employees, partners, licensors, contractors, permitted successors and permitted assigns (each of the foregoing, an “Indemnitee”) harmless from all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including, but not limited to, professional fees and reasonable attorneys’ fees incurred by one or more Indemnitees, to the extent directly or indirectly arising out of or resulting from: (a) your Content; (b) any breach of these Terms by you or any person accessing the Service using your account or device; (c) your access or use of the Service; (d) your violation of any applicable law or regulation; (e) your violation of the rights of any third party, including, but not limited to, privacy, intellectual property or proprietary rights with respect to your use of the Service, performance of your obligations under these Terms, or exercise of rights granted to you under these Terms. You agree that we will have the right to control the defence, negotiation, and settlement of any claim subject to indemnification by you and that you will fully cooperate with us in the defence, negotiation, or settlement of any such claim, and that we will have the right to select counsel handling such defence, negotiation or settlement in our sole discretion.

17. Limitation of Liability

To the maximum extent permitted under applicable law, we (and our affiliates, parent companies, officers, agents, employees, partners, licensors, contractors, permitted successors and permitted assigns) will not be liable for any moral, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses, arising out of or related to your use or inability to use the Service, or any Content, unless such damages are caused by our breach of these Terms. We will not be liable for the accuracy, reliability, or completeness of the Service or any damages that may arise from such Service. These Terms do not limit our liability for death, personal injury, fraud, wilful misconduct or gross negligence.

The above limitations or exclusions do not affect your statutory rights or rights you are legally entitled to, for example, by virtue of being a consumer. These Terms are in no way intended to affect or restrict those rights.

18. Withdrawal and Termination

If you are a consumer resident in the European Union or United Kingdom, you have the right to withdraw from these Terms within 14 days from your registration to the Service, without providing any reason and without incurring into any costs (also considering that the Service will be provided free of charge). To exercise your right of withdrawal, you must inform us using the contact details provided in Section 23 below. You may use the withdrawal form available here as Annex 1, but its use is not mandatory. Lastly, you can also cancel your account in the Settings section of the App.  

Notwithstanding any withdrawal pursuant to the foregoing paragraph, these Terms shall remain effective until you perform each of the following: (a) stop using our Service, (b) uninstall and delete any copies of the App in your possession, (c) leave the Site, and (d) cancel any account. You may stop using the Service at any time. 

We may withdraw from our agreement with you under these Terms at any time by providing you with at least thirty (30) day prior notice if, by way of example and without limitation: we discontinue the Service or any of its significant features, we introduce a materially different version of the Service requiring a new agreement, and/or there are business, operational, or legal reasons that make it no longer viable for us to provide the Service. 

We may take action to restrict, suspend, or terminate your access to our Service or close your account if we determine, acting reasonably and objectively:

• you breached these Terms or violated applicable laws;
• we must do so to comply with applicable laws and regulations;
• your use of the Service could cause risk, harm or disruption to BUENCOCO, other users, or anyone else;
• your account has been inactive for more than 24 months; or
• such actions are necessary to maintain a safe and compliant environment.

Upon expiration, termination, or cancellation of these Terms for any reason, (a) you must cease all use of the Service, leave the Site and uninstall and delete all copies of all App or software included with the Service in your possession, and (b) all rights and obligations of both parties under these Terms, including all licenses granted under these Terms, will immediately terminate. The provisions of these Terms that are by their nature intended to survive termination or expiration of these Terms will survive.

If we decide to restrict, suspend, or terminate your account, we will give you reasonable prior notice (in any case, no less than fifteen (15) days) so you can export your Content and/or your data from the Service, unless it is not appropriate for us to do so, we reasonably believe that continued access to your account will cause damage to BUENCOCO or anyone else, or we are legally prohibited from doing so.

19. Governing Law and Jurisdiction

These Terms and your use of the Service will be governed by the laws of Spain, excluding its conflict of law provisions. If you are a consumer residing in the European Union or United Kingdom, these Terms will not affect the mandatory laws and statutory consumer rights of your country of residence.

Any controversy or claim in relation to the application or interpretation of these Terms and arising out of your use of the Service will be submitted to the exclusive jurisdiction of the Courts of Barcelona. If you are a consumer resident or domiciled in the European Union, you may submit your claim to the court of your place of residence or domicile.

Company is not committed or obliged to participate in dispute resolution procedures in front of a consumer arbitration board.

20. General

We may issue any notice that is required or referenced in these Terms to you by (a) email, (b) posting notice through the Service, or (c) other legally accepted means. Notices sent by email will be effective when we send the email to the address you provided to us, and notices we provide by posting through the Service will be effective upon posting. Electronic delivery of a notice will have the same legal effect as if we provided you with a physical copy.

You will not assign, subcontract, delegate, or otherwise transfer these Terms, or your rights and obligations under these Terms, without obtaining the prior written consent of one of our authorized representatives, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be void. We may assign these Terms, or any right set out in these Terms, in whole or in part, without your consent, to any person or entity at any time, on condition that the assignment does not diminish the protection of your rights.

Any failure to exercise or enforce any of the rights under these Terms shall not amount to, nor be construed as a waiver of the right to enforce such rights. Any waiver of such rights will only be effective if it is in writing and signed by one of the authorized representatives. The rights and remedies under these Terms are cumulative and are in addition to and not in substitution for any other rights and remedies available at law.

If any provision or part of these Terms is found to be unlawful, void or for any reason unenforceable, that provision, or the affected part thereof, will be deemed amended to achieve as closely as possible the same effect as originally drafted. Any invalid or unenforceable portion should be construed as narrowly as possible to give effect to as much of these Terms as possible. Any unaffected provision of these Terms will remain in full force and effect.

These Terms will be binding upon the parties and their respective successors and permitted assigns.

21. Changes to the Terms and the Service

We are continuously working to develop and improve our Service. We may amend, update or change these Terms from time to time to:

• remove or release new features, technologies, or services;
• comply with legal, regulatory, or contractual requirements;
• adapt the terms to any decision issued by a court, consumer authority or any other competent authority which affects the Service;
• meet security or safety reasons;
• respond to exceptional or unforeseen circumstances beyond our reasonable control;
• meet other justifiable or business reasons; and
• make mere formal amendments (e.g. to correct spelling errors).

If we need to make changes we will notify you with reasonable prior notice (in any case, no less than fifteen (15) days) by sending an email to the email address you provided us in the registration process or via an in-product notification, highlighting the date when the changes will come into force, the amendments made and the possible consequences for you, in order to let you have a proper understanding of the changes and decide whether to terminate the Terms with us. 

If these changes negatively affect your use of the Service, you can terminate your agreement with us by cancelling your account. Also, if you do not agree to the changes, you must stop using our Service, leave the Site, uninstall and delete any copies of the App or any software included in the Service in your possession, and cancel your account. 

Your use of the Service following any such change will constitute acceptance of such changes and your agreement to be bound by the revised Terms.

22. Trade controls

You must comply with all applicable trade laws, including sanctions and export control laws. Our Service may not be used in, for the benefit of, or exported or re-exported to: 

(a) any country or territory subject to comprehensive sanctions under applicable U.S., UK, or EU laws; or 

(b) any individual or entity listed on any sanctions or restricted parties list under applicable trade laws.

You must not use the Service for any purpose prohibited by applicable trade laws. Where the provision of the Service to you would be unlawful under applicable sanctions or export control laws, we will not make the Service available.

Your Input must not include material or information that would require a government licence for release or export under applicable laws.

23. Contact and feedback

If you have questions or complaints, contact us at the following address: support@heyclary.ai 

We appreciate your feedback about our Service. You agree that we may use it to provide, maintain, develop, and improve our Service, without compensation to you.